FAQ
Questions, answered straight.
Can't find yours? Ask the Sales Agent, and you'll see it reply.
Replies
How fast does it reply?
In the live test the first reply landed 1 min 14 s after the lead's email, and the next ones in under 30 seconds. Most of that first minute is the system checking for new messages.
Will my customers know it's automated?
It writes like a person and signs off as you. If someone asks directly, it answers honestly in one sentence that an automated assistant helps with replies.
Does it sound like a robot?
No. Short, friendly emails that use your customer's own words. No “I hope this email finds you well”, no walls of text, and never the same question twice.
What if it doesn't know the answer?
It doesn't guess. It tells them you'll go over it on a call, so nothing wrong gets promised in your name.
Booking
What if someone asks for a time when I'm closed?
It only offers times inside the hours you set, and suggests the closest one that works.
What about other time zones?
It converts them automatically. “7am PST” is booked as 10:00 AM Eastern.
Does it work with my booking app?
It books into Google Calendar today. Using Fresha, Vagaro or Booksy? The Sales Agent will check exactly how it fits your setup on a quick call.
What happens when someone wants to change or cancel?
They reply like they normally would. The assistant answers in the same thread, and you can see every message in your console.
Setup and cost
Do I need new software?
No. It works with the email and Google Calendar you already use.
How does setup start?
With a 30-minute call about your hours, prices and common questions. You'll get a clear timeline for your business on that call.
What does it cost?
A one-time setup plus a simple monthly plan, depending on how many locations you have. Send the Sales Agent a message and you'll get an exact quote.
Your console and your data
Can I see what it's saying to my customers?
Yes. Your client console shows every inquiry, every reply it sent, every appointment it booked, and how fast it answered.
Where are conversations processed?
On a secure home server, with a language model that runs on that same server. Your customers' messages aren't sent to an outside AI service.
Is my data secure?
Yes. The assistant, its language model and your activity log are hosted on a secure home server, not with an outside AI company. Your console is protected by your own private access key, keys are stored only as one-way fingerprints, and one client's key can never open another client's data.
What about spam and out-of-office replies?
They're recognised and skipped, so nobody gets an odd reply. A clear “no thanks” gets one polite line and no follow-up.